Error Message FDM_AR008 - Unable to Create Dispute Case

[sagar_kapadia]

Hello,

Error Message FDM_AR008 is appearing when creating a dispute case for an overdue open receivable line item for one new user (USER 1). The other existing user (USER 2) is able to create a dispute case without any issues.

What could be the reason for such system behaviour? Security team confirmed that this is not role / authorization issue after comparing both the user ids.

Kindly advise.

[sagar_kapadia]

Hello,

Issue was caused due to service pack upgrade. This was resolved by Basis and Security teams collaboratively.