Email Notification for PO approvers in sap s4hana public cloud

[GOGUL]

Hi All,

         I have configured 

Workflow configured for PO - With Notification for Approved and Rejected PO.

Define Allowed Email Sender Domains For Email Outbound - @******.com Maintained.

Define Allowed Email Receiver Domains For Email Outbound - @******.com Maintained.

In sap screen inbox its Purchase Order came for approval. But No mail has been triggered.

E mail template:

1) YY1_00800238_CRT_ALL  - For Approvers to Approve PO

2) YY1_MMPUR_PO_WFL_APPROVAL   - For PO created user - PO approved

3) YY1_MMPUR_PO_WFL_REJECTION  - For PO created User - PO Rejected

In manage workforce also checked mail Id is maintained.

PO came for approval in approver's inbox and but mail is not triggering.

Also checked in "Monitor Email Transmission" app for test mail, there Status is Sent but again mail not received.

Kindly suggest a solution for this issue.

With Regards,

GOGUL

[dawid90]

Dear @GOGUL,

What you describe PO appears in My Inbox but no email and even Monitor Email Transmission shows Sent yet nothing arrives matches a deliverability issue on the email infrastructure side, not the workflow logic

In Public Cloud the most common root cause for Status = Sent but not received is:

• SPF record missing for the sender domain and/or
• DKIM not set up (mandatory) for the sender domain used in outbound emails

SAP Notes below:

https://me.sap.com/notes/0003274509

https://me.sap.com/notes/0003223182

Double check:

1. First verify the actual sender address SAP is using

In Monitor Email Transmission open one of the Sent entries and check Sender

Now ensure these 3 points in CBC settings are correct in the same tenant where you are testing:

101311 Define Default Email Sender Address for Email Outbound

• Maintain a real sender like no-reply@yourcompany.com or your agreed sender mailbox
• If this is empty/mis-set, SAP may use a different technical sender than you expect

101313 Define Allowed Email Sender Domains for Email Outbound

• Must allow the domain of the sender from A

101312 Define Allowed Email Receiver Domains for Email Outbound

• Must allow all recipient domains used in the workflow/test
• Important, if a workflow notification has multiple recipients and one recipient domain isn’t allowed, SAP may block sending for the whole notification setup

SAP Note below:

https://me.sap.com/notes/0003112088

Also note these outbound-email domain settings are not transportable and must be maintained per tenant/system

SAP Note below:

https://me.sap.com/notes/0003556392

2. If status is Sent but no one receives it

SAP explicitly states DKIM setup is mandatory to send emails after using/changing a custom sender domain

SAP Note below:

https://me.sap.com/notes/0003223182

And SAP confirms Sent but not received is caused by missing SPF and/or DKIM

SAP Note below:

https://me.sap.com/notes/0003274509

3. If still missing email

SAP has a specific guidance

SAP Note below:

https://me.sap.com/notes/0003475256

Best Regards,

Dawid