on 2022 Aug 04 2:09 AM
Dear Alexandra,
please have a look at the sample rule:
"SAMPLE - Notify customer with expected time of technician's arrival (ETA)"
In section "variables" it is defined, how equipment address and technician are selected.
After this, you can define action "Calculate Distance" in the following way:
Best Regards,
Jenni
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Hi Alexandra,
you can check SAMPLE rule "Notify customer with expected time of technician's arrival (ETA)". This rule shows how to use the Calculate Distance action. More detailed information can be found in FSM documentation https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_admin/calculate-distance.html.
Hope that helps.
Regards,
Stefanie
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