cancel
Showing results for 
Search instead for 
Did you mean: 

Dispute Case attachments: CMS, DMS, RMS, ArchiveLink... Confused!

Former Member
0 Kudos
479

Hi,

We're starting to implement SAP Collections & Dispute Mgmt. One of the things that excited our business users on the SAP solution was the ability to attach unlimited (word, pdf, jpg, email, etc) files directly to the Dispute case. However, we have a large volume of disputes and estimate to wish to attach an annual total of ~500,000 files, ~200Gb directly to Dispute cases.

But I'm confused as to the options we have in doing this and the potential pros/cons related to those options. From the documentation I have found, I see references to SAP DMS (Document Management System), SAP CMS (Content Management System), SAP RMS (Records Management System), SAP ArchiveLink, and also SAP integration "3rd party DMS solutions" (whatever those are...)

Is SAP CMS & SAP RMS the same thing?

Has anyone implemented a 3rd party DMS solution? If so, what were the benefits of this over the SAP solutions?

Has anyone else implemented Disputes with a large volume of attachements?

Many thanks in advance for those of you with knowledge & experience in this area,

JJ

Edited by: James Parkes on Oct 18, 2011 4:13 AM

Accepted Solutions (0)

Answers (2)

Answers (2)

Pragya_Pande
Product and Topic Expert
Product and Topic Expert
0 Kudos

Hi,

DisP.Mgt uses RMS as base so when you link objects in UDM_DISPUTE then you already using RMS. Archivelink & CMS are connected to RMS so if you create an archivelink document in UDM_DISPUTE, you would be creating an archivelink document in ARL already.CMS is in the base for managing content. This is done for all RMS objects & would already be set up. What is means is that if you store say a archivelink documetn then meta data is stored in sap DB but content sits in content server. This content server can be SAP own or 3rd-party. Same goes for RMS objects like cases, records, editable documents.

Best Regards,

Pragya

Former Member
0 Kudos

Have a look on the forum board - there are other people that have asked how you configure the system to add documents to disputes.

In terms of the best place to attach the documents within SAP, this would be more of a BASIS question as you would want to plan an archiving strategy.