Deleted SLP contact

[C_White]

Hi Guys,

During vendor onboard, the contact from SLP has been deleted after he filled the registration questionnaire.

I see him at the Admin site(succesfully registrated, approved, activated). When i try to add again to SLP contact: "This supplier already has a contact with the email address you entered." It gives this error msg. So i can't add to the contact list again and send him the qualification questionnaire.

Anyone has an idea how to add again to the contact list this deleted email adress? Thank you

[karimelgamal · Accepted solution]

If I understand correctly you want to recreate the contact in SLP, but a (deactivated) contact with the same e-mail address already exists. SLP will not allow you to create a new contact with the exact same e-mail address of a contact that is either active or deactivated.

If you are unable to reactivate the existing contact (I assume you tried this), then what you can try is the following:

1. Export the contact using SM Admin

2. Change the e-mail address of the existing contact record by adding something to it (for example "delete.<email address>

3. Reload the contact record for this specific contact.

Now that the e-mail address of the deactivated contact has been changed you should be able to add a new contact to to the supplier in SLP with the original e-mail address.

[C_White · Accepted solution]

The problem was a little bit different, but i was able to correct it based on your advise. I had to reload(change the adress, than upload the original) the contact.csv than reappeared the email adress in SLP. Thank you very much.