Customer and Supplier Data Not Getting CIF-ed in Closed to Real Time whereas Material Master is

[Former Member]

In our instance when we make change to material master, that change gets CIF-ed over in few seconds but when we make changes to our Vendor and Customer master records, they won't go over unless we run CFP1 or activate a newer version of the model. We have made sure that the change pointers are on for all the three objects and BTEs are enabled and set for immediate transfer.

Here is what we see in our CFG1 logs

1. When we change a vendor master record, for example we see the log below but Vendor doesn't get updated

Time: 11/10/2015 15:04:56
Function: CIF_LOCATION_SEND

-------------------------------------------

Parameter: IS_CTRLPARAMS

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Table: IT_LOC Entries:

1

-------------------------------------------

Table: IT_LOCT Entries:

1

2. Then we run CFP1 and it updates the vendor

3. But when send the material master change it does update products

Time: 11/10/2015 15:06:12
Function: CIF_PRODUCT_SEND

--------------------------------------------------

Parameter: IS_CTRLPARAMS

--------------------------------------------------

Table: IT_CIF_MATKEY Entries:

1

--------------------------------------------------

Table: IT_CIF_MATLOC Entries:

0

--------------------------------------------------

Table: IT_CIF_MATTXT Entries:

0

Any pointers on what could be missing in the setup for Vendors and Customers?

[RahulHanda]

Hi

Check following:

• Activation of change pointers (BD50).
• Activation of BTE (CFC9)
• Availability of table/fields in the change pointer (BD52)
• Also check below SAP notes

2084428 - Customer, vendor or business partner address data changes are not updated or updated incor...

2093272 - Changes at international address version not transferred from the ERP system to the busine...

Let us know whether it resolved your issue.

Regards

Rahul

[Former Member]

Rahul

BD50 has the pointers set for all three objects, CFC9 is set to 2 for all three and we are looking at fields in BD52 to make sure we are changing the fields that are listed there. The fact that CFP1 is picking up those changes and sending through CIF to me indicates that at least that part is setup right. Further on every time we change we do see the log in CFG1 which is also indication of change pointer setup properly. Can't figure out what else could be different.

[RahulHanda]

Did you checked SAP notes?

[Former Member]

Pardon my ignorance, how can I check whether LOG_SCM_CUSTVEND_INT is active or not?

[RahulHanda]

Check in SFW5 whether it is active or not.

[Former Member]

Thanks Rahul, I don't have access to it but I will get it checked and come back to you.

[Former Member]

I did not have the access to SFW5 but I looked in table SFW_ACTIVE_B2 and LOG_SCM_CUSTVEND_INT is not listed there.

[RahulHanda]

In this case I would recommend to involve SAP itself. Raise an OSS note and get their feedback.

If you get a solution from SAP do share with the forum.

Regards

Rahul

[alok_jaiswal]

Hi Fiaz,

Just checking if you have activated the online transfer for customers and vendors to "2" in CFC9 and is it any different from material master settings?

Regards,

Alok

[Former Member]

Hi Alok

It is set to 2 for all three of them.

Thanks