custom alerts IBP

[carlos_perez8]

Hi all

When checking the alerts, I am trying to go to excel by clicking in the Go to excel button, but I don´t navigate to the template I added in the alert.

I get an alert file with this info.

Sep=; {A63CB8EE-6674-452e-ACA5-65D5174D689E};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

How can I know why I don´t navigate to the excel??

[former_member194529 · Accepted solution]

Hi Carlos,

Please also make sure that your Microsoft Excel installation is up to date to the latest version available, and HFs from Microsoft. This seems to be an issue on Excel side, and other customers have fixed by installing all Windows and Office updates available.

Best,

Ivan

[carlos_perez8]

Hi Ivan

I still get an error with the latest version

Sep=; {A63CB8EE-6674-452e-ACA5-65D5174D689E};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

[former_member194529]

Hi Carlos,

You can download the latest add-in version available on the SAP Service Market Place:

https://launchpad.support.sap.com/#/softwarecenter/template/products/%20_APP=00200682500000001943&_E...

Best,

Ivan

[carlos_perez8]

Hi Ivan

I don´t see the option to update excel version...

[former_member194529]

Hi Carlos,

Were you able to resolve this issue? If still not, please update your Excel version to the latest available, from File => Account => Office Updates option, and use IBP 1711 4.0 add-in along with it. That have resolved the issue for other customers.

Best,

ivan

[melinda_abel]

Hi Carlos,
the Excel IBP Add-In version is important too. Please, check the issue with lastets versions.
Regards,
Melinda

[former_member194529]

Hi Carlos,

Please can you report this as an incident with steps to reproduce in the Support Portal. It is very difficult to narrow down the root cause without replicating in this case.

Thanks,

Ivan