Credited field update in a Dispute Case in FSCM ECC 604 version

[Former Member]

Hi,

Existing process:

For each residual item we are creating a Dispute case using FDM_AUTO_CREATE Transaction code.

We are creating a Credit memo for the invoice either SD with reference to the Original Invoice document. Also in some instances an FI credit memo.

What's happening:

The dispute case does not get update for the credit memo being created. The Credited field is still blank. Whether we update invoice reference field in the Credit memo SD/FI document or not.

What we are doing.

Perform F-32 for the credit memo document (SD/FI created) with the residual document .

Now, system updates the Credited field and the additional functionality of a dispute being closed automatically is happening if the Disputed amount is zero.

Clarification/Question:

1. Is the above process is the only process available to get Credited field in a Dispute case to get an update.

2. Is there an alternative where, when business creates an SD Credit memo for an Invoice, can the Credit memo amount be included in the Dispute case in credited field and have the dispute amount reduce automatically. So we do not have to wait till a user performs F-32 transaction.

[Former Member]

Thank you Pablo.

Do you suggest to go for an enhancement ?

Any views around this only approach.

[Former Member]

Dear Purna,

"Is the above process the only process available to get Credited field in a Dispute case updated?"

Yes, it is the only way. Until the F-32 is processed, the credited amount will not be updated.

I hope this solves your doubts.

Thanks and best regards,

Pablo Lozano