Credit check not carried out due to missing UKM000 for a new customer

[Mayank_C]

We have implemented S4 HANA FSCM Credit Management in On-Premise 2021 system and it works fine. If an Order is created for a customer with insufficient credit available, it gets duly blocked.

We noticed that in case we forgot to create the BP role UKM000 for a new customer, ther credit check is not performed at all and Sales order header status shows as Credit check not performed.

Please note that I have set the default values for Create Rule for Scoring and Credit limit calculation as well as Define Checking rules. Even for the Credit control area, I have set new customer limit to 1 Euro. Do not know what's going wrong here ?

Reason for checking this scenario is that we do not want to have an order created if the UKM000 is not maintained i.e. it should go into blocked status.

Any inputs please.

[Mayank_C]

Looking for some answers. Please suggest.

Thanks

[linkin]

Well, if the credit check needs to be performed, the UKM* role is a must. 

In case the SO shouldn't be created for a BP, create a rule Block all and assign that to your BP , but not having a UKM* role will skip the credit check and Order will pass through.

[barnslec]

Hi, Did anyone ever feedback for this issue?

I am experiencing it at my client and I have raised a support case to SAP and got no help.

SAP Simply stated it is a "configuration error issue", but when I asked what configuration is wrong and is there a guide,  i get "there is no guide because every customer system is different, and we will not tell you how to configure your system..."

[linkin]

Hello,