Combined BP Worklist Items - FSCM

[Former Member]

We are experiencing some difficulties when our customers are deducting against the same invoice for multiple reasons. Based on our Cash Application rules, we could have two different deduction lines with two different SAP reason codes but have the same residual invoice tile.

When looking at the Business Partner worklist in Process Receivables, we are noticing that because the same invoice tile was used for both residual items, they are showing up as a * in the worklist vs. two unique lines with their respective values and reason codes.

Is there any configuration that would allow us to break this * record into their two unique records as shown in the customers open AR line items?

[rhueby]

Hi Peter

Did you try the same after deleting the filter and/or deleting the sum in process receivables ?
Kind regards

Rolf

[Former Member]

Dear Peter,

You need to activate the customer disputed functionality in your system and then maintain at least one entry in V_TFDM_CUSTDISP with the item list flag set.

Please let me know how this works out.

Thanks and best regards,

Pablo Lozano