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Collection worklist - Automate creation of Customer Contact and attachment of email

vincent_pierson3
Explorer
0 Kudos

In the Collection Worklist (tcode UDM_SUPERVISOR) > Process Receivables, it's possible to attach emails.

Today, every collection manager sends many emails every day and the storage takes around 3-4 minutes per email. This is time consuming.

1) Is there a way to automate the storage of emails?

When you attach the first email, you also need to create a Customer Contact.

2) Is there a way to automate also the creation of the Customer Contact (with default values for Contact Type, Result, Contact Person, etc)?

Thanks and regards,

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