on 2022 Feb 02 7:10 PM
Dear Gurus ,
I am trying to determined a charge type based on the destination country ,source country and gross weight [Image1 ] .Altough the freight order contains all the relevant data with applicable dates but still freight is not picked .Pls provide guidance on how issue can be solved .I have also attached the charge calculation log with rates tables and freight agreement infomraiton
Furthemore ,how is the best way to torubleshoot such cases as its near to impossible analyze .case-rate-table.jpgcase-freight-agreement.pngcase-charge-log.jpg
Request clarification before answering.
Hello Sameer,
Faced similar issue when created freight order manually for testing charge calculation. while adding ITEMs data, I added weight as well as quantity manually. however upon saving first time the quantity was saved but weight was not got saved (dont know why) but then again faced similar issue. charge type was there but rate didnt got determined, so upon checking in 'calculation rules' tab for that charge type found that weight was missing hence again added weight for that item and then rate got determined without issue. maybe you can check this as well.
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