Cancel goods issue as material has not reached the customer

[AAkash1]

Hi All,

How can we cancel the goods issue, if we do a goods issue and find out that there is something wrong with the package, but material is still in out truck and has not reached the customer.

Do we still need to create a return PO or there is any process to cancel the goods issue and invoices in standard SAP?

[jignesh_mehta3]

For cancelling Good issue and Invoice in SAP, you can perform a basic internet search and you will receive necessary details. 

In your case it seems the Good are lost in transit to the Customer. If you reverse the Goods issue they will be posted back to your PLant's stock and they have to be manually written off. 

Rather I would suggest to issue a Credit Note to Customer (if the Goods are list in transit and INvoice was already created). 

Thanks,