Book service technician 80 hours

[pgh2808]

Hello FSM users,

We will be implementing FSM shortly, but we have an issue. If we have a large job of. ex. 80 hours, we need to book the technician over 10 days, Even though we have set up working time for the technician in FSM from 08:00 to 16:00, it does not split the activity over 10 days. It starts on 08:00 and then continues over the next 80 hours without any breakes.

Anybody that can tell us what we can do in order to only book the 80 hours within working hours.

BR. Pernille

[former_member739859]

Hello Pernille,

what you might look at is the functionality called "Activity Spanning": this does not split the activities but extend them preserving the estimated duration and discarding non working hours and breaks. More info here:

https://help.sap.com/docs/SAP_FIELD_SERVICE_MANAGEMENT/fsm_plan_dispatch/enable-auto-planned-duratio...

Cheers, paolo

[Yanik_Kurzawski]

Hello Pernille Grundtvig Holst,

for his you need to configure activity spanning as automatic.
Activity Spanning (Auto-planned Duration) | SAP Help Portal

Kind Regards
Yanik