For a FSM implementation, we are working on the Fit-to-standard preparation. The roadmap viewer 'SAP Activate Methodology for SAP Service Cloud Roadmap', mentiones 'The purpose of this deliverable is to prepare for the fit-to-standard analysis by downloading the SAP Best Practices content, reviewing the services scope contract and prepare the agenda and the rule of engagement for the workshop'.
Where can we download the SAP Best Practices content for SAP FSM?
Kind Regards,
Paul
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