Automatic Write off in Dispute management

[Former Member]

Hi,

I have run the Automatic Write off UDM_AUTOWRITEOFF for a dispute case, but still i find the dispute does not change its states as per Automatic Status Changes settings.

And also, we are not getting any error when we run this auto write off Program, it is giving Message as Started. (Not sure whether we need to run any other program to get it complted, so the status of the dispute case get changed to Closed)

And also, as per information in UDM_AUTOWRITEOFF, system will schedule a program RFDM2000 to post the write off to FI, but that is also not happening.

And also, as per information in UDM_AUTOWRITEOFF, system will blocks the Dispute Case for manual changes, but that is also not happening

Could you please help in, so the dispute case should change its status to Closed and also it should schedule program to Post it to accounts.

Thanks in Advance for your guidance/inputs

Regards,

Srinivas

[Former Member]

Hello Srinivas,

We have similar problem, Please advise me on how to fix this issue.

Thanks!

Raju