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Automatic notifications to technician as an administrator in SAP FSM

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Hi All ,

I need your help to know the Correct setting required for Automatic notification sent to Technician in SAP FSM.

Details Question below ,

In SAP Field service management system, If I want to send automatic notifications to our technician when I finished modifying the approval status of an effort item related to technician’s service call then which company setting is required to activate the functionality as an administrator??

Thanks

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Answers (1)

Answers (1)

yogeshkumar02
Explorer
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Hi Manish,

Thank you for visiting SAP Community to get answers to your questions.

A technician/field employee will receive a notification only on Request Change action. That is when the dispatcher send a change request to the technician/field employee so they can modify the record or add additional information.

On Approve action (of Send a change request to the technician/field employee so they can modify the record or add additional information) the information from the record can then be synchronized with the ERP system in the backend for billing/invoicing purposes.

Thanks

Yogesh Kumar