Any guide on how returns RMA proces in EWM works?

[former_member1030793]

Hello

I'm struggling with the returns proces (ARM) in EWM. When we receive multiple RMA's we process them at once. So in PRDI we create 2 Unload HU's, 1 for OK and 1 for NOK items. We will have cross delivery HU's, so in the OK we will have for example 5 different RMA's and in the NOK UHU we will have 2 items from 2 different RMA's. Then we do the Goods Receipt via TU and when we enter the decision codes, 0001 for OK items in OK UHU and 0002 for NOK items in NOK UHU, we often get a saved with warnings message. This blocks the inspection and the stock type won't change. Business Analysts will then have to delete the inspection so that we can manually change the stock type.

Should we process every RMA 1 by 1? Or is there another way of working to process multiple RMA's at once?

[KatiNonhebel]

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