500 Internal Server Error - Error: Cannot find or initialize JSP instance.

[bharanidharan]

Hi All,

Post portal and BD upgraded to 7.5 and 6.35 respectively we tried to access BD admin page using below URL

https://hostname:portnumber/bd/admin/xcm/init.do

NOTE : We are able to access admin page post upgrade in DEV but not in this UAT.

Portal logs are as below

500 Internal Server Error is returned for HTTP request [https://XXXX:443/bd/admin/xcm/MainConfig.jsp]:
component [action],
web module [bd],
application [sap.com/fscm~bd],
DC name [],
CSN component[],
problem categorization [],
internal categorization [1168434051]

Cannot load [JEE_jsp_admin_xcm_MainConfig_1568028877000] JSP page in [bd] web application. JEE_jsp_admin_xcm_MainConfig_1568028877000
For more details on the problem please check traces searching by logId: null

Kindly provide us your valuable suggestions/comments to help us resolve this issue.

Regards,

Bharanidharan S P M