- SAP Managed Tags:
SAP Field Service Management 2405 marks a new era for the product, in which we have released several AI enhancements designed to optimize field service intelligence and productivity. Meanwhile, we also released several features to elevate user experience, improve integration, and enrich feature functionality. Within the blog, you will find an overview of the most notable features, along with a demo video for key highlights. For a full list of the 2405 release features, see here.
- Equipment Insights (AI)
- Natural Language Filtering (AI)
- Predictive Routing (AI)
- Job Prediction Duration (AI)
- User experience enhancements (Service Map; Support for Short Duration Activities; and Master Data Management)
- Integration improvements
Note: The Equipment Insights and Natural Language Filtering features require a customer to be licensed for SAP AI Units. The Predictive Routing and Job Prediction Duration features require a customer to be licensed for SAP Field Service Management, supplemental Services. For more information about licensing, please contact your SAP Account Executive.
AI Driven Field Service
Equipment Insights
Equipment Insights is an advanced AI feature that generates a comprehensive summary based on previously performed activities for a piece of equipment. This summary provides technicians with critical information, such as used spare parts, activity duration, completed checklists, and their results. By leveraging this enhanced intelligence, technicians can achieve faster resolution times and improve first-time fix rates. Additionally, dispatchers can use these insights to make more informed decisions when assigning new tasks. More info here.
Natural Language Filters
Intelligent filtering enables you to use natural language queries to filter data in the planning list. This functionality understands your queries and filters the activity data accordingly, eliminating the need for manual configuration of personalized filters. As a result, it overcomes previous filtering limitations, enhancing searchability and increasing efficiency by accelerating the filtering process. For more information, see here.
Predictive Routing
SAP now offers predictive route optimization through integration with HERE Technologies. This significantly extends our already robust AI scheduling capabilities by incorporating travel time predictions for job assignments. By leveraging predictive traffic AI patterns, this feature identifies the most efficient routes. Organizations can now deliver precise technician arrival times based on real-time traffic data, minimize time lost in traffic, and optimize resource utilization through superior route planning. For more information on Predictive Routing, see here.
Job Prediction Duration
Job duration prediction is an AI feature for semi and fully-automated scheduling in SAP Field Service Management. You can use the feature to let the system predict the assignment duration based on historic data. The purpose of the prediction is to have a more realistic schedule for the technicians that considers skills, customer, equipment, location, and so on. Moreover, this can support in improving resource utilization by having more accurate job time predictions and ensure customer satisfaction as technicians are more likely to arrive on time and complete tasks within the expected duration. For further information, see here.
User Experience Enhancements
SAP Field Service Management also features several key user experience highlights which are summarized below and in the demo video.
Service Map Enhancements
Search for Technician
Dispatchers can now quickly locate technicians directly from the Service Map, enabling them to efficiently assign urgent dispatch tasks and respond to emergency situations where knowing a technician’s location is critical.
New Activity Sidebar
The new activity sidebar is now available within the Service Map, enhancing planning capabilities for users working directly from the map.
Exclude Remote Activities
This feature allows remote jobs to be excluded from the Service Map, enhancing planning accuracy by ensuring technicians' routes only consider on-site tasks. Planners can then use travel time and distance information more effectively, resulting in improved scheduling of travel-related jobs.
Create a Service Call from the Service Map
End users can now create a Service Call directly from the Service Map, eliminating the need to return to the dispatching board and enhancing end-to-end usability within the map interface.
Enhanced support for ESRI maps
We continue to invest in GIS integration support. Customers who use ESRI maps can now benefit from support for expanding a cluster of activities which are grouped together, providing better visualization of activities from the Service Map.
For more information on the Service Map, see here.
Dispatching Board
Improvements for handling short duration activities
This release enhances support for managing short-duration activities from the Dispatching Board. Drag control is now automatically enabled when hovering over such activities, leading to a smoother scheduling experience and a decrease in errors.
Master Data Improvements
We enhanced the overall usability of the Business Partner, People, and Items master data screens, enhancing readability and accessibility. Additionally, we have revamped the Contacts master data screen to provide better support for custom fields and comprehensive address management. See more here.
Integration Improvements
Replication of Business Partners and Contacts with MDI Connector
It is now possible to replicate Business Partners and related master data from the SAP Master Data Integration Service (SAP MDI) into SAP Field Service Management. Previously, the replication of Business Partner Master Data from the SAP Master Data Integration Service was supported through a legacy implementation that relied on SAP CPI, while the MDI Connector in SAP Field Service Management supported all other object types. See more here.
Assignment of Organizational Level to a Transaction Object for SAP S/4HANA Cloud Integration
This integration now allows customers to link SAP Field Service Management objects (Service Calls and Activities) to respective organizational level assignments, leading to improved structuring of organizational hierarchies. See more here.
Final Thoughts
SAP Field Service Management 2405 opens the door to a new era of AI driven field service. We are committed to driving innovation and enhancing operational efficiency through advanced AI features and continuous user-centric improvements. We invite you to explore these new capabilities and see how they can transform your field service operations.
Get in touch!
Thoughts or questions? Feel free to share any feedback in a comment. It would also be great to hear directly from you which AI innovations you think could be the most impactful for future releases. For related posts and more information, please join our SAP Field Service Management Community page and explore our SAP Field Service Management Website. You can also watch the SAP Field Service Management 2405 Release Demo here, and I encourage you to register for our upcoming webinars for the most up to date information by registering here.
3 Comments
| User | Count |
|---|---|
| 13 | |
| 9 | |
| 5 | |
| 5 | |
| 4 | |
| 3 | |
| 2 | |
| 2 | |
| 2 | |
| 1 |
