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For some users, when a network visualization chart is plotted in Internet Explorer, the icons may not display, even though it displays in Chrome browser. See screenshots below:

IE                                                                                                      Chrome

    

First note that Chrome is the preferred browser for Analytics and IBP. To resolve this issue in Internet Explorer, please follow these steps:

  1. You must have SAP-icons font installed
  2. Check your security settings in Internet Explorer and verify that “Font Download” is turned on:
  • Internet Explorer Settings -> Internet Options

     

  • Under Security Tab, select Internet, and then Custom Level

   

  • Make sure font download is enabled under Downloads

   

    3. Explicitly set font to SAPGUI-Icon

     a. Click on Settings -> Internet Options.

     b. Click on Fonts button under General Tab

    

     c. Select SAPGUI-icons under Webage font and select OK. (Any idea where this can be downloaded from?)


    


     d. Refresh Network visualization chart and icons should display in IE.

     

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