This is a series of 4 demos covering “boots on the ground” Dispute Management using the Fiori front end. There is new functionality with Fiori and it looks very different from the SAP Gui version. You will learn about dispute case basics, different places where you can create dispute cases, how to use the automatic write off program leveraging dispute cases and then we’ll look at a few of the standard reports and what options are available to display the data.
Part 1: Dispute Case Basics
Part 2: Create and work with Dispute Cases
- Create a dispute case from the Manage Customer Line Items app
- Create a dispute case from the Post Incoming Payments app.
- Create a dispute case using the Automatic Dispute Case Creation program
- Work with the Manage Dispute Case App
Part 3: Automatic Dispute Case Write Off
Part 4: Reporting Apps
- New Versus Solved Disputes Today
- Open Disputes Today
- Overdue Receivables in Dispute
- Processing Days of Open Disputes
- Solved Disputes
Part 1: Dispute Case Overview - The Basics
https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_edl323w7
Part 2: Create and work with Dispute Cases
https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_cqtz0cls
Part 3: Automatic Dispute Case Write Off
https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_mfcuwpfq
Part 4: Reporting Apps
https://sapvideoa35699dc5.hana.ondemand.com/?entry_id=1_ku6fvk5a
I hope you found this helpful, if so, please click on “Like” and follow me for more information for my other demos on Collections and Credit Management. Please feel free to leave a comment or question below.
These demos were recorded on a 1909 S/4HANA System with Model Company 1809
