SAP SNC generates alerts for exception situations in inbound messaging or in planning.
This alerts which are generated can be displayed in the Alert monitor and could
also be notified to the users. The user can receive alert notifications by
e-mail, SMS, or fax and only for alert types and location products that are
relevant.
To send alerts, SAP ICH uses the Alert Notification Engine.
The Alert Notification Engine does
not store alerts itself but accesses the data stored in the connected
application and imports it or filters the data transmitted from the application .
To set an alert notification profile for an alert selection, you proceed as follows:
- Define a selection in the Alert Monitor.
- To create an alert notification profile for the selection, choose Set Notification. You branch to the alert notification profile and create a valid notification profile.
The prerequisite for sending the notification are the following :
- Alert notification profile
- Message profile for the Alert Notification Engine.
- Valid alert selection must be defined in the connected application.
Possible Transmission (Send) Mechanisms
Push mechanism:
With this mechanism, the Alert Notification Engine always automatically sends a notification as soon as an alert is stored in the database in the connected application.
Pull mechanism:
With this mechanism, the Alert Notification Engine sends notifications regarding all selected alerts to the relevant recipient at intervals specified in the alert notification profile. For this purpose, in addition, you must regularly schedule the program /SCMB/ANOTPULL to run at an interval that is shorter than the shortest pull interval specified in the selected alert notification profiles.
Event mechanism:
For this mechanism, the connected application must provide an event. As soon as this event is triggered in the application, the Alert Notification Engine reacts accordingly and sends notifications for all the alerts selected in the alert notification profile.
The SNC/SCM Alert Monitor does not make any events available for sending the notification. The event mechanism cannot therefore be used for this application.
Structure of Notification
Depending on the message channel you have chosen, you can choose between the following message modes:
Individual message: An individual notification is sent for each alert that occurs.
Collective message: All alerts that exist at the time of notification are collected and sent in one message.
Aggregated message: he notification contains only the number of all alerts that exist at the time of notification. You define these in the message profile.
