SAP EWM - Customer Returns with Quality Inspection

[jumunaff]

Introduction :

We use this business process to handle customer returns. When you receive the rejected goods, We perform a complete inspection. Depending on the inspection result, We decide if the goods are put away or scrapped.

First of all, the customer creates a returns order with reference to the invoice. Then the returns delivery is created. The customer sends back the rejected goods. A truck with the returned goods arrives at a door where it is unloaded. The returns delivery is packed and the goods receipt is posted to create a Quality Inspection Document. The Quality Work Center is used to do the quality inspection including the quality inspection and the decision with follow-up action. On the one hand, the putaway can be done, on the other hand, products can be moved to the scrap zone.

This process does not support the following functions:

• Unauthorized returns

• Follow-up actions such as Sending goods back to the customer and Refurbishing

1.    Creating Outbound Delivery Orders without Order References in SAP ERP

Use

In this step, you create an outbound delivery order.

Procedure

Access the transaction using one of the following navigation options:

SAP Menu	Logistics → Logistics Execution → Outbound Process → Goods Issue for Outbound Delivery → Outbound Delivery → Create → Single Document → Without Order Reference
Transaction Code	VL01NO

On the Create Outbound Delivery Order Without Order Reference screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Shipping Point	1111
Delivery Type	LO
Sales Organization	1000
Distribution Channel	10
Division	10

Choose Enter.

On the Create Delivery w/o Ref. Create: Overview screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Ship-to party	EWMCUST001
Planned GI	Current date
Material	<any material for example EWMPROD-S05>
Deliv. Qty	for example 6
Plant	E100
Storage Location	YAFS

Choose Enter.

Choose Save.

Result

You have created an outbound delivery order without reference. Delivery Number created is 80000782.

1.    Selecting Outbound Delivery Orders

Use

In this step, you select the outbound delivery order in SAP Extended Warehouse Management (EWM).

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Delivery Processing → Outbound Delivery → Maintain Outbound Delivery Order
Transaction Code	/N/SCWM/PRDO

1. On the Maintain Outb. Del. Order – Warehouse No. W100 screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Criteria for Simple Search	REFDOCNO_ERP_I	ERP Document
ERP Outbound Delivery	80000782

1. Choose Execute.       

1. Note down the SAP EWM Outbound Delivery Order which is 202 in this case.

Result

You have noted down the outbound delivery order number 202 in SAP EWM.

1.    Confirming Warehouse Tasks

Use

In this step, you confirm the warehouse task, which is automatically created in the SAP EWM Warehouse Management Monitor.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Monitoring → Warehouse Management
Transaction Code	/N/SCWM/MON

1. In the Warehouse Management Monitor dialog box, choose Outbound – Documents – Outbound Delivery Order and choose Outbound Delivery Order.
2. 

1. Enter the SAP EWM Outbound Delivery Order:

Field Name	Value	User Action and Values	Comment
Outb. Delivery Order	202

1. Choose Execute.
2. Choose Warehouse Order. Warehouse Order 374 is displayed.

1. Select the Warehouse Order 374, choose More Methods – Confirm Backgr.
2. Confirm the information screen.

Result

You have confirmed the picking warehouse task 373 in SAP EWM.

1.    Maintaining Outbound Delivery Orders

Use

In this step, you maintain the outbound delivery order in SAP EWM.

Procedure

Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Delivery Processing → Outbound Delivery → Maintain Outbound Delivery Order
Transaction Code	/N/SCWM/PRDO

On the Maintain Outb. Del. Order – Warehouse No. W100  screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Criteria for Simple Search	REFDOCNO_ERP_I	ERP Document
ERP Outbound Delivery	80000782

Choose Execute.

Select the SAP EWM Outbound Delivery Order 202.

Choose Goods Issue.

Result

You have posted the Goods Issue for the outbound delivery order in SAP EWM.

1.    Processing Billing Due Lists in SAP ERP

Use

In this step, you process the billing due list in SAP ERP.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Logistics → Sales and Distribution → Shipping and Transportation → Billing → Billing Document → Process Billing Due List
Transaction Code	VF04

1. On the Maintain Billing Due List screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Billing Date from	<Current date>	13.01.2013

1. Choose DisplayBillList
2. 

1. Select the relevant document and choose Individual billing document.

1. Choose Save.

Result

You have processed the billing document in SAP ERP. Billing Document number generated is 90000817.

1.    Creating Returns Deliveries

Use

In this step, you create a returns delivery in SAP ERP.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Logistics → Sales and Distribution → Sales → Order → Create
Transaction Code	VA01

1. On the Create Sales Order: Initial Screen screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Order Type	RE
Sales Organization	1000
Distribution Channel	10
Division	10

1. Choose Create with Reference.

1. On the BillDoc tab page, create the following entries:

Field Name	Value	User Action and Values	Comment
Billing Document	90000817

1. Choose Copy.

1. On the Create Returns: Overview screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Payment terms	0001
Order reason	Poor Quality
Incoterms	FH
Order Quantity	5

1. Choose Enter.
2. Confirm the information message.
3. Choose Save.
4. 

Result

You have created a returns delivery in SAP ERP. Returns Order created is 60000142 and Returns Delivery created is 84000090

1.   Packing Inbound Deliveries and Posting Goods Receipts

Use

In this step, you check that the truck has arrived, and you pack the inbound delivery.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Delivery Processing → Inbound Delivery → Maintain Inbound Delivery
Transaction Code	/N/SCWM/PRDI

1. On the Maintain Inbound Delivery – Warehouse Number W100 screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Criteria for Simple Search	ERP Document
ERP Document	84000090	Enter the previously created returns delivery number

1. Choose Execute.
2. Select Inbound Delivery Item and choose Switch to Form View. Check that the Warehouse Door DI01 and the Warehouse Process Type P430 are found.

1. Select Inbound Delivery and choose Inbound Delivery – Follow-On Functions – Pack.

1. On the Work Center Packing for Inbound Delivery screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Pack. Material	CARTON_S	The product fits into the packaging material

1. Choose Execute.

1. Drag and drop your product into the new HU 8000000020.

1. Choose Save.
2. Choose Back.
3. Select Inbound Delivery and choose Goods Receipt.

Result

The delivery is packed and the goods receipt is directly posted to the quality inspection work center.

1.    SAP EWM Quality Inspection

Use

In this step, you do the quality inspection and indirect counting for the returned delivery including decisions and follow-up actions.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Execution → Quality Inspection and Count
Transaction Code	/N/SCWM/QINSP

1. On the Work Center: Quality Inspection and Counting screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Warehouse Number	W100
Work Center	WQ01
Handling Unit	8000000020

1. Choose Execute.

1. Double Click on the Product EWMPROD-S01 and choose the Qual. Insp. tab page.

1. On the Qual. Inspection tab page, choose Add Inspection Document Item.

1. On the one hand, enter the quantity 3, and the decision code DCRA for the item, which has to be put away. On the other hand, enter the quantity 2, and the decision code DCRR for the item, which has to be scrapped.

1. Choose Finding Creation: Findings were not yet created for the item to be scrapped only.

1. On the Entry of Finding screen, choose Add Finding and enter the code A.

1. Choose Transfer.

1. Choose Save.

1. Choose Back.

Result

You have done the quality inspection and indirect counting for the returned delivery. Depending on the decision code, the items are scrapped or put away.

1.    Putaway

Use

In this step, you do the putaway of the relevant items.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Execution → Confirm Warehouse Task
Transaction Code	/N/SCWM/TO_CONF

1. On the Confirm Warehouse Task in warehouse Number W100 screen, make the following entries:

Field Name	Value	User Action and Values	Comment
Criteria for Simple Search	TANUM
Warehouse Task	374	Enter the warehouse task, which was created in the Quality Work Center

1. Choose Confirm + Save to move the stock to Storage Bin T051.

Result

You confirmed the Putaway warehouse task 374, which was created in the quality work center.

1. Create Warehouse Task to move the stock to scrap zone

Use

In this step, you create Warehouse Task to move the stock to scrap zone.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Work Scheduling → Create Warehouse Task without Reference
Transaction Code	/N/SCWM/ADPROD

1. On the Create Product Warehouse Task in Warehouse Number W100 screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Find	Product
Product	EWMPROD-S01

1. Choose Execute.
2. Select the relevant item, by Source HU No. 8000000020, which should be moved to Scrap Zone.

1. Click on “Switch to Form View”

1. Enter the Src Target Qty as 2 and Warehouse Process Type as P425 and Press “Enter”.

1. Choose “Create + Save”.

Result

You have moved the stock to the scrap zone. Warehouse Task 380 gets created and confirmed in the backend.

1.                Scrapping

Use

In this step, you do the scrapping of the relevant items.

Procedure

1. Access the transaction using one of the following navigation options:

SAP Menu	Extended Warehouse Management → Execution → Post Unplanned Goods Issue
Transaction Code	/N/SCWM/ADGI

1. On the Post Unplanned Goods Issue screen, create the following entries:

Field Name	Value	User Action and Values	Comment
Warehouse Number	W100
GI Process	SCRP	Scrapping

1. Choose Execute.

1. Select the relevant item, for example by GR Date, which should be scrapped.

1. Choose Post GI.

1. Material Document 100000000208 is created.

Result

You have scrapped the stock, which is moved to the scrap zone after the quality inspection decision.

Thanks

MUNAFF. J