Workflow triggered to wrong person

[Former Member]

Hi All,

  User has created a shopping cart, for which first level approver (A) has been picked correctly but second level approver(B) has been picked wrong. As per org.structure, second level approver (B) should have been picked one level up to approver (A) but that hasnt happened. The one who has been picked wrong and the actual second level approver are under same org.unit but with different department. Please tell me what are the possibilities for workflow to pick wrong one. Below are the validations which i have done so far

1. Checked approval limit - its perfect 2. Checked whether substitute set - no substitue

Regards,

Prasath J

[Former Member]

Hi,

  Can anyone please reply.

Regards,

Prasath

[I042439]

Hi Prasanth

Can you please answer the following:

1) SRM Release?

2) Standard WF or Custom?

3) How are the approvers determined? Rules? BADI? BRF (full config required)?

regards,

Modka