Workflow Escalation to approvers manager by email

[prabhu_s2]

Hi,

I am working on a requirement to have escalation process modeled. If the SC is not approved for more than 2 days then it needs to be escalated to the approvers manager by an email. I have set the escalation process in place but what i'm concerned is with the following:

1. how to determine the managers approvers for sending an email

2. when the approvers manager is detemined how to bring it (ie the approvers manager id) to the E-mail step

2. i understand that when the deadline is reached the escalation process is triggered and cannot be controlled repititive via workflow but looking for expert suggestion if there is a way to have it enabled until the SC is approved or shud it be a cucstom program?

[Former Member · Accepted solution]

Hi,

Through extended notification, you can send remainder notification until SC is approved.

But it will send to the agents who supposed to act.

If you need it to go for manager's manager, you can model it in workflow to send it once.

But repeatedly may not be possible.

In that case, you can for a program which will check the workitems in READY status for more than 2 days.

Then take the approver name and determine the manager of approver and then send mail to him.

Schedule the program to run daily.

Cheers,

Raja.D

[prabhu_s2]

thanks for the hint but i had already modelled this which seems not be much efficient...looking for escalation via wf for which a new thread is posted