We have an issue with SRM shopping carts

[Former Member]

We are facing below issues with our shopping cart

1. Shopping cart created with no line items in it. This cart is only visible in BBP_PD and not from the SRM portal (including admin tab). User doesnt remember creating SC of this sort.

2. Shopping cart is ordered and resulted in error due to wrong material details. Later user corrected the error ordered again. Approved approved the cart. Still the status is in error. User tried to edit the shopping cart and order again, but status wont change.

If anyone has come across similar situations/issues please share some leads to resolve.

[ImreMatyas]

Dear Sachin,

"Empty" Shopping Cart should not be saved, as a Shopping Cart has no "header" as such. For example, see the corrections of SAP Note 1725579 - "A shopping cart without items can be ordered". Do you have BBP_DOC_SAVE BAdI active in the system for BUS2121? If so, please try to test the scenario without the BAdI.

For the second - status - issue do you have BBP_GET_STATUS_2 as job scheduled? On the other hand, please go through the SAP Knowledge Base Article 2300120 - "How to process shopping carts that were not transferred?"

Best regards,

Imi

[former_member590785]

Thank you Imre, that was very helpful.

Second issue resolved after 2300120 suggestion.

However for first issue 1725579 - this is for 702 version as per the components in SRM. We are running on EHP3 SRM 7.0 SP5.

Regards,

Sachin Tulupule