User already processed this document

[Former Member]

Hi at all,
I've got a problem
I order a shopping cart from the catalog PONE as a style it is transferred to the SRM. I sure the Shopping Cart on the Save button. But stay on the screen! Then I click on the Edit button. Now, the system gives the error message:

"User already processed this document"

Can someone help me?

SRM 7.1 SP11

Greeting Olli

[Former Member · Accepted solution]

Hi Olli,

First log out and try again, if still doesnt help then go to SM12 and check for the lock entries, if found anything just delete the entries and try again.

Best Regards,

Anil

[Former Member · Accepted solution]

Hi Anil,

it is possible to eliminate the entries in SM12? The no entries in the
SM12 to be created?

Best Regards

Olli

[Former Member · Accepted solution]

Hi Olli,

If there is no entreis in SM12 you dont have to create any. If you find some entries in SM12 againt the locked user you can delete them, no harm in it.

Pls check the user session in SM04, and delete if there are any open session againt that user.

Best Regards,

Anil

[Former Member · Accepted solution]

Hi Anil,
on another SRM - system I can edit a template "with no lock entries" again, so I can sign this also. Can you tell me where?

[Former Member · Accepted solution]

Hi Olli,

You cannot compare this issue with another system. But did you check entries in SM04 related to that user ?

Best Regards,

Anil

[Former Member · Accepted solution]

Hi Anil,
I only have the problem that the Edit button is still active!
Can I put this to Inactive?

Best Regards

Olli

[Former Member · Accepted solution]

Hi Olli,

I think when you are trying to edit the SC you get that error. check if your user has the employee role. Also try to edit the SC with the Admin role , you are able to do it or not ?

Inactivating the Edit button will not solve your error. Pls send the screen shots of the error.

Best Regards,

Anil

[Former Member · Accepted solution]

Hi Anil,
me it would be enough if the Edit button is set to inactive. The user then has the screen resist worn andprocessing new calls.

Cart is saved, Cart is backed up when I click on the "Edit" button, this error message comes

Regards

Olli