trigger email notification for second approver of two step shoping cart.

[Former Member]

Hi

I have a problem whereby the second approver of a two step shopping cart didn't receive an email notification to approve shopping cart. Can some please let me know if possible to trigger email.. We are using SRM 4

A user raised a shopping cart (This was a two step shpping cart)

The email for the shopping cart reached the first approver (The first approver approved the shopping cart)

It appears that the email wasn't sent to the second approver.

1. I have cheched tcode BBP_PD, the shopping cart status is in process. in here you can also see that the workitem has been created for the second approver. See below

Task WS10000031

Text Two-step approval of shopping cart 1000032632

Status STARTED

Statustext In Process

Date 07.05.2010

Time 14:14:56

2. I also checked SWI1 and I can see that the first approval is completed and the shopping cart is waiting on approval from the second approver.

3. I have checked tx SOST. No trace of the email being sent.

4. I have logged in as the user himself and the workitem is there for approval in inbox.

5. I have checked tcode SWPR, there apear to be no errors.

Please help

Alex

[Former Member]

Did you check the approver attribute 'FORWARD_WI' is maintained 'X' in the org.structure?

Regards,

Saravaan