Termination Error when Changing Rejected Shopping Cart

[Former Member]

Hello All -

We are on SRM 5.0 Classic scenario. If you try to change a shopping cart that has been rejected, if the section that you want to edit is not open before you click the change button you get a termination message that says "error processing your request" and a bunch of other stuff underneath the message.

Has anyone encountered this? I have looked on OSS but haven't seen this problem mentioned. The only way to get around it is to expand all the sections where you might want to edit data and then click the change button. That seems a bit strange. If you realize you didnt expand a section that you need to change, you get the error.

Any help would be greatly appreciated.

thanks

Jane

[masa_139]

Hi,

Where from do you open the SC? From Status list or Inbox?

Regards,

Masa

[Former Member]

We open the shopping cart from the status list.