System not generating RFX Response

[Former Member]

Hello Everyone,

When i am moving the RFX to open for response phase a new Rfx Response tab is added but no response is generating, its showing

"The responses are being generated by a background process. Try again later".

and Also in Open for Respnse phase rfx is not visible at Supplier side.

Please Can anyone help me to solve this issue.

Regards

Rakesh

[Former Member]

Hi,

It's hard to tell without looking at the screen. Here are a few generic things to check though:

1. The supplier contact invited on the RFx is setup on the Supplier portal with appropirate security to be able to view and respond to the RFx.

2. In the Schedule tab, check for the start and end times (due date).

3. When you change the phase to Open for response, check the log file to see if any error messages were generated.

Hope this helps,

Vikram Shukla