SUS ROS not able get Questionnaires response

[Former Member]

Hello Everyone.

M trying to implement SAP SRM ROS in our system,

We having SRM 7.0.

m stuck in one place where vendors are able to register them with ROS_SELF_REG but when they get questionnaire in there registered email id.and they fill all required questionnaire and click on send questionnaire nothing is happening...even confirmation page also not getting triggered which is under service UWS_FORM_SERVICE.even i maintained incoming mail configuration that is in SO50...then also nothing is happening.

kindly guide me with solution  ??

Also m unable to access  ROS_SELF_EDIT can anyone tell me what is the use of this service??

[zoltan_keller · Accepted solution]

Hi Sanjeev,

you did not mentioned if you are sending the questionnaire as a html file attached to the email or as a link. If you are sending the questionnaire as html file, the answers will be sent back as an email to the SAP system. There is a number of limitation regarding supported browsers and email clients to achieve this functionality, please refer to note 1076529. By using this method no confirmation page will be displayed after sending the survey.

Another option would be, and this is the recommended way, that you send out a URL to the questionnaire. In this case the receiver will access the survey directly on the SAP system and there is no need to send back emails. To configure this option please refer to note 1072677 section 1.

In this case you can also configure a confirmation page, please refer to note 1578185 for more details.

If you have any error related to survey and questionnaire and you want to create a support message, please always use CA-SUR as component.

regards

Zoltan

[Former Member · Accepted solution]

HI Zoltan,

Thanks for your reply it really helped me a lot. I was sending Questioner by html file but it was not able receive answers but now by link m able to get answers and as you said confirmation page also.But i have one question how would system will come to know that  what is uws_refguid for questioner. I was trying manually while testing but i don't know  how will system will identify  the uws_refguid for sending link by mail.is there any table?

Also in my case SUS and ROS are on same client and we are not using much of EBP so we dont want to take that vendor to SRM as bidder.

SO i gave role SAP_EC_SUS_ROS_PROCESSOR to user-id in SUS and on supplier portal i can see the three option 1.preselect supplier 2.transfer supplier 3 supplier monitor.

I can able to see reg vendor in preselect supplier and i can able to accept or reject them but when i try to transfer that supplier by transfer option nothing is happening no XML are generated and nothing is coming in supplier monitor is any configuration missing?

[zoltan_keller · Accepted solution]

Hi Sanjeev,

as indicated earlier everything related questionnairies belongs to component CA-SUR, the SRM application is only using this cross application functionality. As I am only familiar with SRM and SUS I will not be able to tell you where uws_refguid comes from. Questionnaire related data is however stored in tables beginning with 'TUWS', so you might want to search with this in SE16 and find something

As for the ROS transer, I get you are transfering from SRM to ECC, in this case please check note 1765948.

regards

Zoltan

[Former Member · Accepted solution]

Hi Zoltan,

Note which you have given is of SRM 7.1 but in my case we are using SRM 7.0 so kindly help?

And we are trying to transfer supplier from SUS to ECC which is not working??

Thanks And Regards

Sanjeev

[zoltan_keller · Accepted solution]

Hi Sanjeev,

that's the problem then. ROS to ECC transfer functionality exists only as of 7.01. In 7.0 and previous releases it was not possible to transfer from ROS to ECC, only from ROS to SRM.

regards

Zoltan

[Former Member · Accepted solution]

HI Zoltan,

Thanks for your inputs till now..

that limitation i also heard off. but when I'm transferring vendor from ROS directory to SRM by login to portal by strategic purchaser by going in create supplier and calling directory using web service it is giving me error ""Business partner could not be create"" . it would be helpful to me if you give me input on this..I'm still not clear that how i will transfer vendor to ECC backend.How can bidder will converted in  vendor??

Thanks And Regards,

Sanjeev

[Former Member]

Hi Sanjeev

Are you implementing ROS functionality in SRM 7.0 with no EHP?

Check these notes, might be related to your issue: 1046522, 1038797, 1078545

Regards,

MC