on 2016 Sep 05 11:19 AM
Hi
A couple of users in SRM 7.01 during the creation of shopping cart (Describe Requirement & Catalogue) have Supplier Text & Internal Note pre-populated under the notes and attachment. There is no configuration setup for Standard Text.
I have reviewed all the relevant checks for this user but could not find any one issue to point my finger. I have tried to see if there are any notes which has addressed such issue, but nothing qualified. This is impacting only a couple of user who have reported this up until now.
Could you please guide me on any approach I should take to get to the root cause.
Let me know if you need any further information or details on this.
Thanks in Advance.
Sachin
Hello Sachin,
Good to hear from you too. Where are you nowadays?
One more area to check on would be Info records in ECC. Depending on your scenario and setup these might play a role too.
Do the texts always appear for the same vendor/material group combination or only for specific users?
Cheers,
Franz
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Franz
I am in Manchester.
There are no info records maintained in ECC.
This happens to 2 users which we are aware of and is user specific. This is not specific to any supplier.
When we see the Supplier Text under the notes and attachments in the over view the text shows ' Empty', however when we click on the supplier text, the text is displayed in the pop up window. as attached in the. This happens with the internal note also.
Thanks & Kind Regards
Sachin
Hi Sachin
Check if there is any standard text maintained
SAP Supplier Relationship Management under SRM Server Cross-Application Basic Settings Text Schema >> Define Text Types >>Define Text Schema >>Define Fixed Values for Texts
Refer link below
Notes - Purchasing Documents - SAP Library
Alos as pointed by Franz they could actually be copying it from an old cart.
Can you try to see if the text being shown is always the same or does it vary?
Regards
Vinita
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hello Sachin,
Some points/checks come to mind:
- Could you confirm with the users that they do a 'Describe Requirement' and NOT a copy from an 'Old shopping cart/template'
- No catalogue fields are mapped to the vendor text?
- Can you produce the issue in a test environment? Might be easier to check there
Cheers,
Franz
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
Hi Franz
Nice to see your message. Hope you are well.
- This happens for all types of procurement, catalogued and non-catalogued. I did see if there was any SoS with the SC, but non existed, nor was taken from old SC template.
- None of the catalogue fields have been mapped with the vendor text
- I have tested the same scenario with the user id of the impacted user in test client, it is the same as in production, but still not able to identify the cause.
Thanks & Kind Regards
Sachin
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.