Status of Credit Memo created in DSN

[huitheng1]

Hi Expert,

May I check if there is any missing configuration from my side that the credit memo status created from DSN will always appear as "Sent" and not updated to "Approved" even after we verified that the Credit memo is created successfully in SAP without any blocked status.

The invoice and Debit memo status can be updated to "Approved" or "Paid" but not for Credit Memo.

Thank you in advance for your reply.

[former_member761922]

Hi przemyslaw.tracz even i'm facing similar issue , credit memo is approved in S4hana but still status is not getting changed from sent to approved in Ariba DSN, is there any configuration to be done ?

[Prem_Tracz]

This would mean that Invoice Status Update (ISU) is not send from SAP to AN for these credits memos.

CM should at least move to 'acknowledged'

For some reason CIG's ISU program is not working properly, it may be due to parameters you used while configuring it or due to a defect.