SRM Workflow item not sent to approver in next process level

[Former Member]

Hi Experts,

Hope you can help on the urgent concern below. Been trying to search all threads, but got no luck.

SRM ShoppingCart Workflow Approval.

(Process-Controlled approval)

(SRM 713, SP level 007)

Setup:

Process Level 1:

   - If amount < 3000 and Cost Center = 'A', send to Approver User 1

   - If amount < 3000 and Cost Center = 'B', send to Approver User 2

Process Level 2:

  - If amount >= 3000 and Cost Center = 'A', send to Approver User 3

  - If amount >= 3000 and Cost Center = 'B', send to Approver User 4

Decision Type: 4

Shopping Cart Created:

Item 1, amount is 1,000 with Cost Center A

Workflow preview:

Sequence| Level Status                | Status                                   | Processor| Agent Determination

001          | Valid (can be started)| Open (No decision Made)| User 1      | SC Approval

002          | Valid (can be started)| Open (No decision Made)| <blank>   | System

Item 2, amount is 5,000 with Cost Center B

Workflow preview:

Sequence| Level Status                | Status                                  | Processor| Agent Determination

001          | Valid (can be started)| Open (No decision Made)| <blank>  | System

002          | Valid (can be started)| Open (No decision Made)| User 4    | SC Approval

Note:

Decision Set technique was used to create a unique area_guid for the correct grouping (Cost Center).

No area_guid was assigned to items which does not meet the condition for approval.

Issue:

After the Shopping Cart was created:

User 1 received the workitem in POWL inbox, which is OK.

User 4 did not receive yet the workitem in his inbox.

After User 1 approves item 1, the process level 1 seems to be completed.

Workflow Status changes:

Item 1, amount is 1,000 with Cost Center A

Workflow preview:

Sequence| Level Status                     | Status                                  | Processor| Agent Determination

001          | Completed                        | User decision: Approved | User 1      | SC Approval

002          | Active (process running)| User decision: Approved | <blank>    | System

Item 2, amount is 5,000 with Cost Center B

Workflow preview:

Sequence| Level Status                     | Status                                  | Processor| Agent Determination

001          | Completed                        | User decision: Approved | <blank>   | System

002          | Active (process running)| No user decision                | User 4      | SC Approval

After User 1 approved item 1, User 4 now receives the workitem (SC item 2) in his inbox.

Question:

Is there a way for User 1 and User 4 to receive the item in their inbox after the SC was created?

Item 2 should be auto-approved in process level 1 (since condition is not met) and should go directly to process level 2 (for approval by user 4).

I believe the standard waits for the current process level to completed first, before the items are sent to the next process level approvers.

Is there a workaround on this?

Appreciate any help on this urgent issue.

Regards,

HMN

[laurent_burtaire · Accepted solution]

Hello,

HMN Fiori wrote:

(...)
Is there a way for User 1 and User 4 to receive the item in their inbox after the SC was created?
(...)

No, as process level 1 is not finished.

HMN Fiori wrote:

(...)
Item 2 should be auto-approved in process level 1 (since condition is not met) and should go directly to process level 2 (for approval by user 4).
I believe the standard waits for the current process level to completed first, before the items are sent to the next process level approvers.
Is there a workaround on this?
(...)

Not in standard.

Regards.

Laurent.

[Former Member · Accepted solution]

Hi

Thanks a lot for your reply.

Cheers!