SRM offline Bidding - Inbound process

[Former Member]

Hello experts,

We have enabled standard offline bidding functionallity, however we have trouble in the inbound process, in this moment, buyer can send RFx, SRM sent email with Adobe document attached, contact person receives email and fill document for response, email is sent to user defined as offline user in customizing, but nothing happen, email only goes to inbox for offlineuser@mycompany.com but not to SRM.

What I did wrong?

In reference to note 455140, we customized email, sapconnect an SMTP

SRM version:

SRM_SERVER 702 SP 14

Thanks in advance.

Regards,

José Luis D.

[Former Member]

Hi Jose,

Have you maintained the email id of the offline user in S050 against /SAPSRM/CL_OFFLINEBID_INBDOUND ?

Regards,

Nishanth

[Former Member]

Hi Nishanth,

Thank you for your answer, yes I maintained email in SO50 and all steps in KBA 2135142 https://launchpad.support.sap.com/#/notes/2135142

But as I mentioned, when vendor send response, even though the email is sent to this account set in customizing, the message does not appear in SOIN to process attached document.

Any idea?

Best Regards,

[Former Member]

hi Jose

From what I understand the email goes to some other user but not the contact person ?

I am assuming you have activated Business function (SRM_SOURCING_1).

- Also check in BP for the contact person an email ID is maintained or not

-Now pl also check all config points are maintained as per below link and screenshot

Enabling Offline Bidding - SAP Bidding Engine - SAP Library

Refer this thread as well

Offline Bidding with interactive adobe file - S... | SCN

Regards

Vinita

[Former Member]

Thank you for the response Vinita,

All configurations you suggested are made, the BP is needed to attach ADS document, the same with business function, and email is sent to contact person, my problem is later, when document is sent back from vendor with all information completed.

As I mentioned, when vendor clic on "Send and submit" email is created to email address I've configured but this message does not registered in SAP in SOIN transaction.

Any idea?

Regards.

José Luis Delgado

[Former Member]

Hi Jose

So what I understand a reply is not received?

1. Can you try sending from some other user if it works fine

2. Also send the email without the Adobe document it could be an issue with ADS settings as well

and see if it works

Can you check what you have maintained in SCOT Tcode Settings >> Inbound processing

Also in the note did you check point 4 'SAPconnect administration (transaction SCOT)' It does mention about inbound processing

Refer this link

http://scn.sap.com/people/thomas.jung/blog/2004/09/09/receiving-e-mail-and-processing-it-with-abap--...

And In this link check section 4.6

https://wiki.scn.sap.com/wiki/display/SAPITSM/E-MAIL+INBOUND+CONFIGURATION-+ALM%3A+Incident+Manageme...

And this one as well

Let me know if it helps

Regards

Vinita