SRM MDM Catalog - Can't create shopping cart from catalog item

[former_member527763]

Dear Experts

We are facing the following issue in the SRM MDM User Interface:

After connecting to the MDM user interface, selecting my catalog items and adding them to the cart, I click 'Check-out' to bring the items back into the Shopping Cart.

When I do however, instead of opening an SC with the catalog item, the system brings me back to the Universal Worklist screen.

The External web services have been defined like image joint.

10 ********** URL

20 USERNAME ********** Fixed Value

30 PASSWORD ********** Fixed Value

40 server192.******* Fixed Value

50 catalog SRM_MDM_CATALOG fixed Value

70 unilanguage SY-LANGU SAP Field

80 datalanguage SY-LANGU SAP Field

81 BYPASS_OUTB_HANDLER X Fixed Value

82 BYPASS_INB_HANDLER X Fixed Value

83 UsePortalNavigation X Fixed Value

90 HOOK_URL Return URL

100 returntarget _top Fixed Value

110 ~caller CTLG Fixed Value

120 ~OkCode ADDI Fixed Value

130~target_top Fixed Value

I checked also the role assigned to the user. The /SAPSRM/EMPLOYEE* roles and their associated Portal roles are associated to the user.

I'd like to mention that we don't have a webdispatcher or proxy server in the landscape which may be redirecting the call on catalog return. The SAP MDM and SRM back end are on the same VLAN, there is no firewall between the two.

Thanks for you help.

[jason_boggans · Accepted solution]

Hi Patrick,

I think we resolved this issue, in this case, there was a problem with data transmitted, during debug when the data issue were resolved the cart was successfully created, e.g. both MATNR and DESCRIPTION were passed, only 1 should be passed, if MATNR is passed then the product or service is validated from the SRM or ERP system, in this case the product passed was not a valid/unique product in COMM_PRODUCT table. There was also an issue with attachment value where the value of the attachment was sent as '0', this is not allowed as the application tries to interpret this as a URL, a dump then occurs due to invalid data.

[ivy_li]

Hi,

The parameter usePortalNavigation is to be used only in case the SRM-MDM and the Portal applicaitons are deployed on the same Application servers.

please check if you should use this parameter. If not, please remove it and test the issue again.

Is it internal or external catalog?

BR,

Ivy