We are on SRM 7.13 and we have a situation with a user that we cannot explain so far.
Few days ago, when the user try to create a SC in NWBC and press "Shop", it opens SC window , without possibility to select the items or access catalog:
In a normal situation, when he press "Shop" it was supposed to open the "Select goods / service" window, where he could browse old shopping carts and templates, or catalogs, in order to select the items for the SC:
This is not a new user, and until last week the user had not any issues in SC creation.
We already checked ppoma / bp transactions and users_gen, as well as authorizations but apparently there is not any problem that explains this behavior. Any ideas??
Thanks in advance.