SRM 7.0 Ship to Address contact details not pulling through

[Former Member]

Hi all

We are using SRM 7.0. We want users to choose the ship to address from a predefined list. I have added a new ship to address to an existing company. However when I add new contact details (telephone number, fax and email) it does not keep the new contact details. It still keeps the old contact details as standard. So when the requestor chooses the new ship to address, the old contact details are pulled through and not the new ones. How do I get the new contact details to pull through for the new address and the old contact details to remain for the old address.

[Former Member]

Hi Deepa,

How did you solve this problem - i have same problem when user selects a new Ship-to Address using F4 in Ship to address tab the new address is not reflecting.

Kind Regards,

Kailash.

[Former Member]

Hi

Added a new address in the web front portal. In the shopping cart I can search for the address but it does not pull through to the shopping cart. Even if I reset the address and try to select another one, no address details are pulled through.

Still looking for a solution to fix this.

Kind regards

Deepa

[Former Member]

I have the same problem.

Is there a solution yet?