SRM 7.0 - Service Request item add Service Provider (empty list)

[Former Member]

Hello,

Up on creating an Service Request item in a SHC (operational purchaser) an error message is shown: 'Enter at least one source of supply'

The tab 'Supplier / Service Agents' tell me:

Here you see all available suppliers for the selected productcategory. ... You can also specify individual Service Agents

There for i went to SRM Administration -> POWL: Contact persons -> Enable 'service agent' for one of my contact persons.

And added a prodcat for the bidder via: SRM Administration -> POWL: Bidders -> Tab: 'Bidder Data' -> added a line with a product category

Now up on creating a new service request it still doesn't show me any possible SOS. Anybody knows how come?

Kind regards,

Tim

[masa_139 · Accepted solution]

Hi,

Please make sure you have done following 2 configuration.

1. You have created a service agent in SUS.

2. You have configured the ESOA interface in the SOAMANGER transaction.

http://help.sap.com/SCENARIOS_BUS2008/helpdata/EN/EC/76F41C0E2647ECB875EE424D7BDD9B/frameset.htm

It is described in the Service Procurement external Staffing scenario documents in SAP Solution Manager contents. Please double check the config documents in the Solution Manager.

Regards,

Masa

[Former Member · Accepted solution]

Hi Masa,

1. I don't have / use SUS. This is about SRM-SRV. Specifically about posting a 'Service Request'.

2. ESOA is related to PI/XI if i'm not mistaking. It isn't used.

Details on 'service requests' and 'service orders': [http://help.sap.com/saphelp_srm70/helpdata/en/fb/6d18850b3d4ba2a94766ff2a509fca/frameset.htm]

Kind regards,

Tim

[Former Member · Accepted solution]

http://help.sap.com/saphelp_srm70/helpdata/en/fb/6d18850b3d4ba2a94766ff2a509fca/frameset.htm

Aside from those types of SOSes I mentioned earlier, it seems that there is no gereral search based on product category as part of standard. The texts on top of the list could be misleading. You could add agents manually, or implement BAdI (I think it is BBP_SOS_BADI) with your own logic, such as searching for SOS based on bidder's product category. The BAdI is invoked before and after the standard logic.

[Former Member · Accepted solution]

Hi Jay,

I'll try and test this functionality with the SOS they are expecting. All though i find the title text and the productcategory responsibility maintenance functionality on a vendor misleading I think we've to deal with it as standard. Thanks for your help.

Kind regards,

Tim

[Former Member]

I'm starting to think i should write and send in a customer msg.

Anybody here that can test the scenario in there system?: Purchasing -> Create Shoppingcart -> add 'Service Request' item -> No Source of Supply or vendor can be found.

Ps. I'm on a SRM 7.0 SP05 system.

Kind regards,

Tim

[Former Member]

I am on SRM 7.0 SP 6.

I just tested exactly as you described. I got the same result. The SOS list is empty.

[Former Member]

After some debugging, I realize there are several types of SOS that the system searches in this particular case:

1. contracts

2. AVL (approved vendor list)

3. inforecords

4. quota

5. interlinkage

In my system, I have no 1, 2, 3 or 4. So I was only looking into 5. In here, you will have to fill out the product ID in order for the system to search for the proper agent. I hope you have filled out the "Service ID" in the pop up? In mine, as we are not dealing with services, so there is no real data to test this out.

[Former Member]

Hello Jay,

I've neither setup those possible SOS: For contract i want to note that i do have a contract available but it's a productcategory contract and it will most probably only look for an contract with the exact same service item included.

I don't have/use AVL/inforecords/quote.

For the 5th it seems to me it's pointing to the vendor -> product relationship. There won't be any indeed.

What i don't get is that the SOS tells me it will look for suppliers for the selected productcategory, hence the service item field is not even a required field!:

Here you see all available suppliers for the selected productcategory. ... You can also specify individual Service Agents

That's why i went to the supplier BP administration and added a productcategory responsibility or some sort, on a supplier you can maintain productcategories on the bidder tab. Did you see that? Do you maintain those? Don't you expect those to work with the SOS lookup we're discussing here?

Kind regards,

Tim

[Former Member]

That's why i went to the supplier BP administration and added a productcategory responsibility or some sort, on a supplier you can maintain productcategories on the bidder tab. Did you see that? Do you maintain those? Don't you expect those to work with the SOS lookup we're discussing here?

I saw that and I did maintain the product category for the vendor/bidder data. I would also expect the search to work based on product category. Since the whole logic of finding a SOS for service agent is unchanged between SRM5 and 7, it would be interesting to test in a 5.0 system too.