SRM 7.0--BRF--Not able to see work item in approver's worklist.

[Former Member]

Hello Experts,

We are in SAP 7.0, process controlled workflow using BRF.
At present, we have configured standard 1 step approval wirkflow with the standard BC sets available for BRF.

When I create a SC for catalog, it works fine. It shows the right approver and after ordering, it goes at the approver's worklist. It works fine when approver aprroves the cart. There are no problems for catalog SC.

Problem :

When I create a freetext SC as a requester ( Employee ), it successfully creates a SC and shows the correct approver under processor tab. Technically, it shows the right approver after SC is ordered. It goes into an Awaiting Approval status. The shopping cart doesn't show any error or dicrepancy in BBP_PD as well.However, this shopping cart is not available in approver's inbox for approval. Also one thing I noticed for freetext SC is workitem id was blank.This behavior happens only when SC type is freetext. It doesn't happen when SC is of type Catalog. I am not able to figure out the issue. I checked the tasks. All are generalized. Please advise. Share your experience. This would be a great help.

Best regards. 

[Former Member]

Hi ,

If you look the workflow log are you able to see any error? Please check the WFL at SWI1..

Cheers,

Melina