SES Approval/ Revoke Error - Proxy not triggered. Service entry sheet is not approved or rejected

[Saksham_11]

Hi Team,

We are facing an error in SES Approval & Revoking - "proxy not triggered. service entry sheet is not approved or rejected"

Earlier the SES approval status was working for the suppliers now we are facing this error in the SES Output Processing Log.

Need your inputs on how to solve this error.

[Prem_Tracz]

can you provide more details ?

what kind of error?

[Saksham_11]

Hi Prem,

We have a custom output type "ZNEU" which is triggered for Sending the SES Approval & Reject Status to AN.

In some cases, we are not getting the SES status update (for Approval & rejection both) & I have checked on the Processing log for that Output a warning (Proxy not triggered. Service entry sheet is not approved or rejected) was received while processing the output so no entry in SRT_MONI is generated for it.

Please refer to the screenshot below.

[xverdetti]

Hi saksham1104,

We found out in from routine SEND_ENTRYSHEET_RESPONSE that external reference field ESSR-LBLNE have to contain "ARIBA_ASN" value. So in fact, this value should be automated by BADI for SES Response.

Did you met the same situation ?

[Saksham_11]

Hi Xavier,

Thanks for the update.

We haven't faced this issue & our issue was due to the Enhancement was not implemented in Function Module.

[xverdetti]

Hi saksham1104,

This is already implemented in our system

If you might have another idea, please share.

[Saksham_11]

Hi Xavier,

Please check if you have implemented BADI for SES Response, if not you may need to implement the same.

Have you verified in SRT_MONI if any log is getting generated or not & if this issue is happening only for SES Rejection, Revoking, or for Approval as well? In our case, the "Proxy not triggered ---" warning is still there but the log gets generated.

If every configuration is maintained & still the issue persists then you may need to log an OSS ticket for this.

I will check from my end as well will update you if I will find another solution for this.

Thanks

[xverdetti]

Hello saksham1104,

I am experiencing the same problem. Did you find a solution ?

Regards,

[Saksham_11]

Hi Xavier,

We were missing out on one configuration step as mentioned in

https://help.sap.com/viewer/32ba8b3dbca645e9b8b7b3e84d61e3db/2008/en-US/56ab064021d6478caed3903ca43e....

In our case, this step is not there in the SPRO > Ariba Network Configuration, If you face the same issue please follow the steps in SAP ERP as mentioned below:

SPRO > Integration with other SAP components > SAP Ariba Cloud Integration Gateway > SAP Ariba Procurement Integration > Application-Specific settings > Service Entry Sheet > Approve/Reject > Implement Enhancements for Revoking Previously Accepted Service Sheets > "MS_UPDATE_SERVICE_ENTRY" (Function Module Name) > Change > Click Enhance > Click Edit > Enhancement Operations > Show Implicit Enhancement Options > In the last line within the Function Module and select Enhancement Implementation > Create Implementation > Enter "Include ARBCIG_SES_REVOKE_ENHAN IF FOUND." in the Enhancement > Save in a Package > Activate Enhancement.

Please let me know if this solves your issue.

Thanks

Saksham Sharma