SC forwarding issue

[Former Member]

Hello, 

We are using old version of SRM.

When SC is forwarded to another user for approval. SWIA does reflect forwarding user, but the same is not reflected in ITS.

The forwarded user gets a short dump (BBPSC07) and SC gets stuck. Could not figure out the reals reason even when using ITS debugger.

Any suggestion / help is appreciated.

Thanks / Bhavesh

[konstantin_anikeev · Accepted solution]

Hi Bhavesh,

if you have a dump in ST22, you should provide it here. It can really speed up the analysis.

Regards

Konstantin

[Former Member · Accepted solution]

Hello,

Unfortunately, there is no dump in ST22, user see the ITS error (BBPSC07) on screen.

Thanks / Bhavesh

[konstantin_anikeev · Accepted solution]

Hi, Bhavesh,

how it looks like? Could You provide a screenshot?

Regards

Konstantin

[Former Member · Accepted solution]

Hi Anikeev,

After further analysis,

1, SC is forwarded to another user for approval

2. SWIA reflects the forward user details for the relevant workitem

3. SOST message is also triggered for the forwarding apporver

4. Forwarded user log in to ITS, checks the details and approves the SC (Header level as per process)

5. Here comes the issue, next apporver gets a dump in ITS since he can not verify the details and appropve, the abnormality observed was status of the SC was still in "To be Approved by" for the forwarded user.

How do I change the status as approved at user level and I think issue will get fixed.

I hope I was clear in forwarding the analysis.

Thanks,

Bhavesh

[konstantin_anikeev · Accepted solution]

Hi Bhavesh,

Analysis should base on data. W/o Dump one can only guess.

Forwarding of Workitem do not mean completion of workflow step. Only processor of workitem is changed.

Regards

Konstantin

[SE12 · Accepted solution]

Hi Bhavesh,

If you have a look at the technical workflow log you should see some more information as to what is the id and status of the last workitem of the workflow.

To view the workflow log follow the steps in this KBA : 1465740.

i.e.

Display the relevant workflow instance via transaction SWI6 using the following steps:

Select BOR object type. 
Enter your object type. 
Enter your guid (or document number in the case of shopping cart) in the Key field. 
Select variant All Instances. 
Select selection period All. 
Hit execute. 
Click on icon 'Display workflow log'. 
Click on icon 'List with technical details'. 
Click on icon 'Print Log'.

If there is a workitem id curently with an agent assigned to it, you can try completing this workitem via the following path :

Logon to SRM via the SAPgui.
Run transaction 'BBP_BGRD_APPROVAL'
Username = Approvers name (E.g. Manager1)
Action = Reject (1), Approve (0)
Workitem ID = Workitem ID of the approval step.

Upon hitting 'Start', the WI should be approved or rejected depending on the input.

Rgds,

Siobhan