SAP SRM Offline Approval - Workitem is not processed

[dennis_vater]

Dear all,

we are currently facing a problem that the inbound process of the approval workitems of shopping carts does not work anymore. The e-Mails are getting correctly into our system but the workitems are not process so they keep in the work overview of the users and the approval step is not completed. The surprising thing is that if we resend the e-Mail from the system into the system out of transaction SOST (administration - inbound send request; send request - send again) the approval is set and the workitem disappears from the work overview of the approver.

We have changed nothing. This happened from one day to the other. All jobs are still scheduled, SO50 settings are correct and also the WF-BATCH user is not blocked or anything else. We are using SRM 7.02.

Do you have any idea what may cause this problem and/or what I can check?

Thank you in advance and best regards,

Dennis

[laurent_burtaire · Accepted solution]

Hello Dennis,

you could debug in oder to know what is the reason for offline approval not processed.

Put a break-point in PROCESS_DECISION method from /SAPSRM/CL_OFFLINEAPP_INBOUND class.

See KBA 1667378 - Inbound Offline approval does not process documents

As you are in EhP2, check also OSS note 1754379 - Offline Approval Inbound processing fails

If you use synchronous validation, you do not need to put a break-point: set field DEBUG_ON from BBPD_IMD_DEBUG table. An infinite loop will be triggered in IF_INBOUND_EXIT_BCS~PROCESS_INBOUND method (/SAPSRM/CL_OFFLINEAPP_INBOUND class).

Regards.

Laurent.

[dennis_vater · Accepted solution]

Thank you very much! With this Debugging I was able to find the reason. The user was locked...

[konstantin_anikeev]

Hi Dennis,

may be because of bad fomatting by answering via Mail Client.

Try to send an answer as a plaint text (not HTML or something...)

Will it work?

Best Regards

Konstantin

[dennis_vater]

Hi Konstantin,

we have entered this setting in SOIN to prefer normal TEXT-Version. Nevertheless from time to time the workitems do not get processed. The E-Mail is correctly registered in the system without any error (also debugging works fine) but the workitem is still displayed in the users inbox. Does someone has an idea what could be the problem?

Thank you & best regards,

Dennis

[konstantin_anikeev]

Hi Dennis,

it can be, that the SC can not be released because of errors.

Please check the log of you offline approval job, normally the errors are shown there.

Best Regards

Konstantin