SAP Sourcing screen is not loading

[Former Member]

Hi Experts,

We are facing a strange problem while accessing the SAP Sourcing application. When we put the application URL in IE and enter then getting below screen instead of workbench.

This issue is occurring intermittently. In the application log, multiple message are related to below error.

1. Cannot process an HTTP request to servlet [IMBOFrameworkServlet] in [sourcingCLM] web application.

[EXCEPTION]

java.lang.NullPointerException: while trying to invoke the method java.lang.String.equalsIgnoreCase(java.lang.String) of a null object returned from javax.servlet.http.HttpServletRequest.getHeader(java.lang.String)at com.sap.odp.display.util.IMBOFrameworkProcessor.processRequest(IMBOFrameworkProcessor.java:192)at com.sap.odp.display.servlet.IMBOFrameworkServlet.doGet(IMBOFrameworkServlet.java:72)at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)at com.sap.odp.security.filter.SecurityFilter.doFilter(SecurityFilter.java:105)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)" com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl sap.com/E-Sourcing-Server "Thread[HTTP Worker [@118010396],5,Dedicated_Application_Thread]" esesslx0092/P37/J44:j2ee/cluster/server1/log/defaultTrace_01.trc 3744b544f1c111e39fcb00001ace265b

2. 500 Internal Server Error is returned for HTTP request [https://clm-p.xxxxxxxxx:xxx/sourcingCLM/fsbuyer/portal/login]:

component [IMBOFrameworkServlet],

  web module [sourcingCLM],

  application [sap.com/E-Sourcing-Server],

  DC name [sap.com/E-Sourcing-Server],

  CSN component[],

  problem categorization [com.sap.ASJ.web.000137],

  internal categorization [1343454603].

[EXCEPTION]

java.lang.NullPointerException: while trying to invoke the method java.lang.String.equalsIgnoreCase(java.lang.String) of a null object returned from javax.servlet.http.HttpServletRequest.getHeader(java.lang.String)at com.sap.odp.display.util.IMBOFrameworkProcessor.processRequest(IMBOFrameworkProcessor.java:192)at com.sap.odp.display.servlet.IMBOFrameworkServlet.doGet(IMBOFrameworkServlet.java:72)at javax.servlet.http.HttpServlet.service(HttpServlet.java:734)at javax.servlet.http.HttpServlet.service(HttpServlet.java:847)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.runServlet(FilterChainImpl.java:202)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:103)at com.sap.odp.security.filter.SecurityFilter.doFilter(SecurityFilter.java:105)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)at com.sap.odp.security.filter.SAML2AuthFilter.doFilter(SAML2AuthFilter.java:95)at com.sap.engine.services.servlets_jsp.server.runtime.FilterChainImpl.doFilter(FilterChainImpl.java:79)at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:432)at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:210)at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:441)at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:430)at com.sap.engine.services.servlets_jsp.filters.DSRWebContainerFilter.process(DSRWebContainerFilter.java:38)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.servlets_jsp.filters.ServletSelector.process(ServletSelector.java:81)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.servlets_jsp.filters.ApplicationSelector.process(ApplicationSelector.java:278)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.WebContainerInvoker.process(WebContainerInvoker.java:81)at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.ResponseLogWriter.process(ResponseLogWriter.java:60)at com.sap.engine.services.httpserver.chain.HostFilter.process(HostFilter.java:9)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.DefineHostFilter.process(DefineHostFilter.java:27)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.MonitoringFilter.process(MonitoringFilter.java:29)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.SessionSizeFilter.process(SessionSizeFilter.java:26)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.MemoryStatisticFilter.process(MemoryStatisticFilter.java:57)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.filters.DSRHttpFilter.process(DSRHttpFilter.java:43)at com.sap.engine.services.httpserver.chain.ServerFilter.process(ServerFilter.java:12)at com.sap.engine.services.httpserver.chain.AbstractChain.process(AbstractChain.java:78)at com.sap.engine.services.httpserver.server.Processor.chainedRequest(Processor.java:475)at com.sap.engine.services.httpserver.server.Processor$FCAProcessorThread.process(Processor.java:269)at com.sap.engine.services.httpserver.server.rcm.RequestProcessorThread.run(RequestProcessorThread.java:56)at com.sap.engine.core.thread.execution.Executable.run(Executable.java:122)at com.sap.engine.core.thread.execution.Executable.run(Executable.java:101)at com.sap.engine.core.thread.execution.CentralExecutor$SingleThread.run(CentralExecutor.java:328)" com.sap.engine.services.servlets_jsp.ISE500 com.sap.engine.services.servlets_jsp.ISE500 sap.com/E-Sourcing-Server "Thread[HTTP Worker [@584113123],5,Dedicated_Application_Thread]" esesslx0092/P37/J44:j2ee/cluster/server0/log/defaultTrace_00.trc 2c246a47f1c311e38e2600001ace265a com.sap.ASJ.web.000500 0 Guest 0 sap.com/E-Sourcing-Server 4.49718E+17 2C246A47F1C311E38E2600001ACE265A 2c246a47f1c311e38e2600001ace265a 0 C0009958B4AE8B9400000003000063C9

Error 06-12-2014 00:02:16:367 "Cannot process an HTTP request to servlet [IMBOFrameworkServlet] in [sourcingCLM] web application.

For more details on the problem please check traces searching by logId: C0009958B4AE8B9400000000000063C9" com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl sap.com/E-Sourcing-Server "Thread[HTTP Worker [@584113123],5,Dedicated_Application_Thread]".

Any pointers for this issue will be really appreciated.

Regards,

Ravi

[Former Member]

Hi Ravi,

point  1) check with company logo  configuration

2) check with  brand configuration.

3) check with basis team how they configured( host name  )

4)

Message was edited by: Venkateswararao Vasantha