SAP Ariba Guided Sourcing Event Invitation Process

[Sourcing41]

Hello, our company has implemented SAP Ariba Sourcing  Guided Sourcing module last year, going live in May 2024.  Adoption has been going well, but are consistently running into issues with invited suppliers unable to access our sourcing events.  The issues vary from suppliers not receiving the RFx invitation email to inability to access our Guided Sourcing event due to Ariba registration or linking existing supplier ANID. 

There is limited support provided by SAP Ariba for this and from simple internet searches see this is a common issue for many companies and was hoping to hear from some other companies who have found a way to manage these supplier access issues for their guided sourcing events. 

[SiruiLiu]

Hi, 

It's happened sometime, in my experience from other Ariba Sourcing customers, a comprehensive supplier guide is very useful, to help them complete the registration process and bid response smoothly.

Secondly, depending on the volume of your suppliers, you may consider to build a supplier support mechanism (Support Email, Hotline, regular supplier enablement meeting etc.)

Last but not least, there is a functionality called "Surrogate bids", the user who has the authorization can do the bid on behalf of the supplier, please keep in mind this is a powerful role, only limited user should be granted. For more details, please see https://learning.sap.com/videos/performing-surrogate-bidding-in-guided-sourcing-events 

Hope it helps.

Best regards,

Sirui 

[MarineMazoyer]

Hi,

I trust other companies can talk of their own experience here. 

I can share that from a supplier perspective our Supplier dedicated team has made much guidance available in regards to the registration process, as well as the sourcing process, and much more.  FYI they can be guided to our Community page here, which is constantly being updated.  We also run regular webcasts, including a whole series about Sourcing which can be found here on demand (see the 'SAP Ariba Proposals & Questionnaires - Sourcing Series: Registration Process' webcast that is most relevant here). 

Lastly, in case this helpful for suppliers who need further help,  our team also offers consultations for Enterprise suppliers around account management topics such as this – the link is on our Community page (right menu, under ‘Support’).