RFx Response Approved / Rejected notification

[Former Member]

Hello SRM Experts,

We are currently experiencing some complications with our e-mail notification for approved/rejected RFxs, some are unable to receive the e-mail. We have checked the possible configuration for this like transaction SU01 etc., we might missing something.. Any inputs?

Thank you!

[Former Member · Accepted solution]

Hi Jerome,

Have you checked if the outputs are generated for the failed mail output in SOST tcode?

Thanks and regards,

Ranjan

[Former Member · Accepted solution]

Hi Jerome,
> Have you checked if the outputs are generated for the failed mail output in SOST tcode?
> 
> Thanks and regards,
> Ranjan

Hi Ranjan,

Thank you for the quick reply.

Yes we have already checked tcode SOST, but the mail didn't reach SOST . It's weird because it happens only on selective users...

Thank you!