Process control workflow issue with Approvers

[Former Member]

Hello Experts

In PCW, after creating a shopping cart i dont see the work item in the approvers work list. Can you please tell me how where to check out this / debug this problem.

Thanks in Advance.

[Former Member]

hi,

check if you can see the work item in the approver's inbox in tcode SBWP (business workplace).

if you can find the work item there, then check the approver's authorization as advised by SG.

regards.

[Former Member]

Santhosh,

Do you see the managers name show up on Shopping Cart Approval tab? You may want to check the Manager accounts authorization in SRM. If you do not have necessary authorizations, The approval queue does not show up the work items on portal.

SG