Problem with Emails in SAP Sourcing

[Former Member]

Hello,

I would like to raise this question to the community, because this behaviour is not known to me and I would highly appreciate any hint to solve this issue.

We have a SAP Sourcing 9.0 development system running and facing since a while the issue that no email at all can be send by the system.

Talking about reset of user password emails, or any kind of notification emails for rfx, or contracting.

However, we have not changed the configuration of the emails recently.

The strange thing is that if we start the server new, the emails that get stucked in the queued messages will be send out.

Does somebody has an idea why the application is not sending out emails when it is running and only when it will be started?

Thanks in advance.

Regards,

Evstratios

[former_member89217 · Accepted solution]

Hi Stratos,

I reviewed this thread and since all the typical/obvious settings have been exhausted we should do the following:

1) Once mail has stopped being sent, try to create a new user. This should cause a new user email to be generated. Look in the application log and look for the mail daemon entry. It may indicate a failure.

2) If step 1 does not provide any indication, stop the system clean out the log files, restart the system.

once the queued mail(s) are sent immediately try to create a user to cause another mail to be sent. We can then review these logs as well.

3)  some questions...

Are ther more than 1 application instance in the cluster? is email daemon enabled on a single or multiple instances?

Have you been able to get access to the SMTP server logs? these might indicate what goes bad after the initial usage of the mail server.  It is possible there is activity / rules on the SMTP that are causing you the headaches you are experiencing

[Former Member · Accepted solution]

Hi Gary,

my headache disappeared.

I restarted the server after I cleaned out all the log files and found an error log that led me to a bad script in the system that was causing the problem with the emails.

After I inactivated the script and restarted the server again the emails are now sending without a problem.

Thanks a lot for the really helpful hint.

Best regards,

Stratos

[Former Member]

Hi

Have u checked whether  daemons are enabled or not?

if not, please enable:

Regards

Sushant

[Former Member]

Hi Sushant,

the "Auto-Enable All Daemons" mark is flagged.

This is unfortuanetly not the problem. I checked the configurations and they are all as they supposed to be. In addition, the system is sending all the emails that are queued after restarting the system. So the configuration of the emails should be fine.

Any other suggestions?

Thanks in advance.

Regards,

Evstratios

[Former Member]

Hi Evstratios,

I've had problems with e-mails once. I've followed a suggestion from a member to include the server address in the Cluster Members and it solved the problem.

(Here is the post where I got the suggestion - from Anita Posseldt - that worked for me http://scn.sap.com/thread/2037865)

Regards,

Robert

Message was edited by: Robert Eduardo da Silva Orban

[Former Member]

Hi Robert,

thanks for the hint.

However, the server adress is already in the cluster member section and active since the beginning.

The problem is unfortuanetly not there. Just started the server again and all the pending emails are send by the system. Now after the application is running, no emails are send by the system.

Can it be that there is a problem with the caching? The setting for the emails look to me ok, because it is sending the emails when the server will be restarted. In addition, there is also not background task status that could be maybe helpful.

Any new suggestition?

Thanks a lot in advance.

Regards,

Evstratios

[Former Member]

Hi Evstratios,

our issue with e-mails were solved by getting the system properties configured properly, activating the mail daemon and including the hostname in the cluster members.

Sorry, but I don't have more suggestions on what could be causing this error. Probably the best would be to raise a message with SAP support to further investigate this problem.

BR,

Robert

[Former Member]

Hi, 

I agree with Robert. You can check the System properties to see where it is pointed to.

Thanks,

Vikram

[Former Member]

Hi Vikram,

I followed your advice and checked the correctness of the system properties, mail deamons and also the cluster member. All the setting are good.

Looks somehow that the system is crashing with the email configuration after the restart. The queued messages will be send after the restart of the server and then there will be no emails send.

I guess I have to open a call.

Thanks for all the messages.

Regards,

Stratos