Outlook Group Approval

[Former Member]

Hi All,

Having issue related to Outlook Approval.

we have configured sending approval mails and receiving approval from outlook.

Issue am facing is , We have a requirement to send a approval mail to a Group. ex : Security#tgm.com,So under security there are 4 people in it and now we want any one of the person will pick up the Workitem from Security$tgm.com and Approve the Shoppign cart , but System wont let us to do it because the email id is different to which approval mail has been sent.

Please let me know how i can achive this,

Smriti

[laurent_burtaire · Accepted solution]

Hello Smriti,

If all users belonging to your mailing list are created in SRM, you can:

1- put substitutions between all your four users: so, no longer need to give a mailing list e-mail to users in SU01.

In this way, if one of them is determined within the SC approval worklfow, all others will receive the Work Item in order to approve it.

2- use method RECIPIENTS_GET from BAdI BBP_OFFLINE_APP_BADI to determine the e-mail recipient using your own criteria.

3- use method CHK_SENDER_IND_SET from BAdI BBP_OFFLINE_APP_BADI in order to not check approval e-mail assigned to the WI sent for approval and approval e-mail response being "Security#tgm.com".

If only one of your users exists in SRM, it will not be possible to others to approve the Work Item as their e-mail address is not assigned to any user in SRM.

Regards.

Laurent.

[Former Member]

hI

Can you create a distribution list and give that in senders id

one mail can send it to 4 different people.

muthu

[Former Member]

Ys , you are right , it will go to 4 different people. but if any one of them will pick up and approve it , they will approve it from their perosnal Id not from that Distribution list id,System wont allow to approve it in this case. how we can achieve it.

Smriti

[Former Member]

so you are saying that notification works fine but reply matter it fails.

try OFFLINE BADI or SOME TRICKS DEFINETLY make work out.

Melina da Silva or Franz can help on this. i do remember they extensively worked on this area.

BBP_OFFLINE_APP_BADI - Melina da Silva see her blog in wiki i could not locate you now but sopme stuff related to that.

Muthu